FULFILLMENT TERMS

“In Stock” items generally ship within 1-3 business days, unless otherwise noted. Expedited shipping will ensure package ships within 24 hours (week days only), providing everything is in stock. Drop Ship items are subject to manufacturer’s lead times. Orders with back order or out of stock items will ship when everything is in stock.

Shipments to the Contiguous 48 US States

Orders over $199 qualify for economy shipping if shipping to the contiguous 48 US States. We will choose the most economical way to ship your order. If you require a specific carrier for your order, you will need to choose and pay for that option at checkout. Additional insurance or freight charges may be added if specified upon purchase.

International Shipping Terms & Conditions

Prices are shown in US dollars. Any import duties, taxes, or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer.

Hazardous Items

Items designated as hazardous, such as paints and chemicals, may only be shipped via ground shipping to the contiguous 48 US states. Hazardous items will be identified on the part description page.

Lost, Undeliverable, Wrong & Damaged Items

Once a package is picked up by the carrier, Atelier mopar no longer maintains liability for the shipment. Delays and/or lost packages are the responsibility of the carrier.

Undeliverable/Returned to sender shipments will be refunded minus a 20% restocking fee.

For damaged or mistakenly shipped items let us know within 48 hours of delivery if any goods arrive damaged, mislabeled or improperly shipped. We will do our best to resolve the situation, but just need some help from you. Please keep all original shipping containers and packaging and take pictures.

Damaged Goods claims are handled through the shipping carrier. We will assist our customers in these claims. Failure to photograph and keep all packaging materials for inspection will, in most cases, disqualify you from product replacement or reimbursement.

Lost or damaged shipment claims are filed with the carrier and subject to their investigation and timeline. We will work with both parties as much as we can to find a resolution.

We have no problem shipping to freight forwarders in the US. If your package is shipped to a freight forwarder any damages and/or missing items must be noted by them before the package leaves their facility to be eligible for claims.

Cancellations

Customers have 72 hours to cancel any unfulfilled orders. Due to payment processing fees a 5% cancellation fee may apply. Drop shipped items are not eligible for cancellation once the item is in processing with the manufacturer.